How do I repair QuickBooks Desktop, it's not working

QuickBooks has stopped working or responding, and no error message is displayed on the screen when the user tries to open QuickBooks Desktop.

QuickBooks users sometimes face some errors when opening QuickBooks Desktop, or the screen just freezes and does not respond to commands. This type of problem is such a typical problem. QuickBooks has stopped working or responding, and no error message is displayed on the screen when the user tries to open QuickBooks Desktop.

In this article, we discussed and reviewed How do I repair QuickBooks Desktop, it's not working, and we also introduced some of the best ways to fix these errors from the QuickBooks desktop.

Causes of errors in which QuickBooks stop responding.

If you are also facing such a problem, the following reasons may trigger this error:

  • Lengthy Company Name.
  • Damaged or corrupted QBWUSER.INI.file
  • Damaged Hard disk.
  • Corrupted program files and /or QuickBooks Desktop Installation.
  • The Windows Operating System may be damaged.
  • Conflicts in certain programs.
  • Installation failed.
  • Some corrupted program files.

Indication by desktop that QB stop working:

  • Automatic shut down of the computer.
  • The computer might stop working.
  • The system might freeze out and stop responding.
  • QuickBooks desktop stop opening.

Symptoms of QuickBooks has stopped working error:

When QuickBooks stops working, becomes unresponsive, or cannot be opened, the following symptoms occur. It give you a message about some problem with your software.

  • Your computer will automatically shut down.
  • The computer screen stops working.
  • Your QuickBooks software is not working and does not respond to your input commands.
  • QuickBooks cannot be opened.

How to fix QuickBooks not working or not responding to errors?

QuickBooks not responding/not working is the most common problem encountered in QB. You can follow the troubleshooting steps listed below to resolve issues that prevent QuickBooks from opening or freezing the software.

Make sure that these errors are specific to the Windows operating system, and you should only try to correct them at your own risk. If you are satisfied with how the operation is performed, please follow the technical methods below. Otherwise, it is recommended to consult a professional or manufacturer.

Before proceeding, please perform the following first step:

  • Restart your PC first.
  • Now open the QuickBooks Software.
  • Click Start All Programs Right-click QuickBooks​​.
  • Press the Ctrl key and open QuickBooks

Some steps follow when QuickBooks are not working.

Step 1: Download and use the QuickBooks installation diagnostic tool (QBinstall tool).

  • Download QB installation diagnostic tool.
  • Now save the file on the computer where QuickBooks is installed
  • Close all applications running on your computer system.
  • Now run the QuickBooks installation diagnostic tool (QBInstall tool).
  • After running the tool, restart the system to ensure that the Windows components are up to date.

Step 2: Restart the PC and temporarily disable antivirus software.

  • Restart the system.
  • After restarting, open your QuickBooks desktop.
  • If the problem persists, temporarily disable your antivirus software.

Step 3: Rename the QBWUSER.INI file

Rename the QBWUSER.INI file (renaming the file will delete the previously opened company file list, this step requires you to manually open the company file)

  • Find and open the folder where QBWUSER.INI is saved.
  • Follow this path: Location: \Users\[your user name]\AppData\Local\Intuit\QuickBooks [year]
  • Rename QBWUSER.INI (right click and select rename)
  • Edit .old at the end of the file name (e.g. QBWUSER.INI.old)
  • Also rename the EntitlementDataStore.ecml file
  • If the program opens after renaming QBWUSER.INI or EntitlementDataStore.ecml.

Note: QuickBooks will automatically create a new QBWUSER.INI file.

Step 4: Use an uninstall to reinstall QuickBooks.

  • Uninstall QuickBooks Desktop and reinstall using the clean installation tool. Through this process, you will get the latest QuickBooks update that resolves all issues.

Step 5: Create a New Admin User for QuickBooks account.

  • Create a new Windows administrator user account, and then try to open your company files using the new administrator user account.

Step 6: Open company files from a different folder location (if other files or sample files are already open)

  • You must first press the Windows key + E on the keyboard to open the computer window.
  • Find data files with a .QBW extension.
  • When browsing files on a network server, navigate to the network drive where the data file is located.
  • After finding your company file, right-click and select Copy.
  • Then go to your C-Drive:
  • Create a New Folder here.
  • Name this folder QBTEST.
  • Now open the new QBTEST folder and paste the Company files here.
  • Open QuickBooks while holding down the CTRL key.
  • Select "Restore Existing Company" in the folder C:\QBTEST you created.
  • Finally, open the company file you copied to the QBTEST folder.



We have discussed most of the common QuickBooks desktop installation issues here, including some specific errors. Now, We can easily fix the QuickBooks has stopped working error.

We hope that the solutions given above can help you solve the problem.