Quickbooks error 12031

QuickBooks update error 12031 might occur when a QuickBooks client attempts to update the software or when the payroll service in QuickBooks needs to be updated. The error is usually caused by a network timeout that prevents QuickBooks from accessing the server. Additionally, the user may

QuickBooks update error 12031 might occur when a QuickBooks client attempts to update the software or when the payroll service in QuickBooks needs to be updated. The error is usually caused by a network timeout that prevents QuickBooks from accessing the server. Additionally, the user may be experiencing this issue due to a firewall or other security issues. An instant fix is needed for this common error. It's important that the user examines the network connection and anti-virus settings when the error message appears on the screen. Please read the post carefully for more information.

Causes of QuickBooks update error 12031

It is better to understand its causes before trying to fix QuickBooks error 12031. Now let's look at this:

  • The internet connection can be a major cause of this error. The internet sometimes works with alternate connections, which causes improper software to fail and bring about such errors
  • The network timeout: In the case of a long delay between the server and a command, which will eventually stop the software from responding
  • Firewall or internet security settings can block connection or pages required for software to download updates
  • It is possible for software not to function properly if the default browser is not set to the internet explorer.

Methods to fix the QuickBooks payroll update error 12031

Method 1

  • In QuickBooks, you first need to open the Internet connection setup menu
  • Once you have selected Internet properties, click on it
  • The user will then see various tabs in the internet properties
  • In this case, the user must click the advanced tab out of the options available
  • Make sure the advanced settings match
  • Click on the apply tab next
  • Then click OK, as well as closing the window
  • Finally, QuickBooks should be closed and reopened so that the payroll update process can be repeated.

Method 2

  • This method requires the user to close QuickBooks
  • Next, click the Internet Explorer button
  • Select tools, then Internet options, then click the OK button
  • The next step involves clicking on the security tab, along with clicking the globe icon. If this zone is set up for medium high security, the security level must not go beyond that
  • Next, make sure that the content advisor tab is selected in the content tab
  • If you have to disable the content advisor, click on the enable tab, enter the password, and subsequently disable it
  • After clicking on the connections tab, the following steps will be required:
    • Choose the option Never dial a connection
    • After dialing into the node, make sure that the correct ISP is selected
    • Next, click the OK button
    • Additionally, click LAN settings
    • Make sure you have checked the automatic detect settings option
    • And then verify the use a proxy server checkbox is clear
    • Once the checkmark is done, you should use the proxy server. Please document the full address and port as well
    • In the scenario that the port is a different port than 80, you do not need to uncheck using a proxy. Use the proxy box for testing as well. In the case where the port is 80, you can uncheck
    • In addition, go to the LAN settings and click OK
  • Once that is done, select advanced
    • It is necessary for the user to click on restore advanced settings
    • Furthermore, scroll down so that you can see USE TLS 1.0, USE 1.1, and USE QuickBooks TLS 1.2 options
    • Make sure USE TLS 1.0 is checked as well as USE TLS 1.2 is not selected
  • Once the user clicks OK, the Internet Options window will be closed
  • Additionally, close Internet Explorer and restart the system
  • The final step is to reopen QuickBooks and update the software again to see if the problem has been resolved