What is Application Support?

Application support is a vital part of customer service. It is the process of providing help to the users of a product or service. There are over 150,515 application support specialists currently employed in the United States.

This process includes solving customer complaints, giving instructions on how to use a product or service, or suggesting additional products that may be needed and installed. Application support can be done by either humans or machines, and it typically covers areas such as billing, technical support, and customer relations. Read More