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An organization may not have the skills, time, experience, or professional qualifications to perform a QMS job without outside assistance.
The QMS specialist will:
- Ability to invest in knowledge and develop opportunities;
- Bringing knowledge and insight into your QMS project,
Improve your chances of getting certified, by preventing any errors in QMS development and implementation.
ISO 9001 needs training for all staff to understand their role in relation to QMS and its relevance. Training at the following levels needs to be necessary for effective implementation
- Project managers and Team leaders
- Training of team members
- Training of Internal auditors
Conduct internal audit
Many companies believe that the internal audit process is a necessary form of damage they must suffer in order to maintain ISO 9001 registration. At best, they consider it a duplicate of the registrar, not realizing that internal audit can be much more efficient because there is time. In the worst case, internal auditors are seen as a kind of internal police force from which it is best to protect oneself by hiding important data or deceiving false data.
Indeed, as the owner of the process, the ISO 9001 internal audit process may be the best way to obtain a detailed set of external insights into the process. They can help identify areas for improvement, or perhaps someday, that will help your process run better, faster, or more efficiently. Below are five key steps that describe how an internal audit can be conducted in accordance with ISO 9001 and how they can best be used to direct owners of internal processes to the development of those processes.
Role of certification body
People often say they are "ISO certified," but they do not issue ISO certificates and do not certify individual companies by any standard. So, who can issue an ISO 9001 certificate? Issued by ISO certified bodies (also known as registrars or CBs).
Steps in auditing process
A certification audit is an audit that the IAS will perform to verify compliance with the ISO 9001 standard before your official ISO 9001 is issued. The certification audit is most often divided into two stages. A Phase 1 audit is performed to determine the organization's readiness for the second phase of the audit. If the auditor determines that you meet the minimum criteria for the first stage audit, your organization will continue the audit in the second stage. The second stage audits will always be on-the-spot audits. In this case, the auditor will interview your staff and check your documented information (procedures, records, etc.) to ensure that you comply with all ISO 9001. The certification audit is usually performed every three years.
After certification, IAS will periodically inspect you through surveillance audits to ensure that you continue to comply with QMS and ISO requirements. Surveillance audits are very similar to certification audits, except that they do not issue or re-issue a certificate. They are usually performed annually by the registrar.